General Conditions

U Time – Encontros Calorosos LDA
Rua de Sant'Ana á Lapa 212A 1350‑290 Lisboa, Portugal
NIPC: 519078608
Email: eva@utime.world
Website: utime.world
Last updated: 2026
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Professional Identity
All coaching, counselling and retreat services are provided by Eva de Kroon‑van der Randen, Registered NOBCO Coach under registration Number: 90205.

1. Definitions‍
“U Time” refers to Encontros Calorosos LDA. “Client” refers to any individual or organisation engaging U Time for coaching, counselling, retreats, workshops or related services. “Coachee” refers to the individual receiving coaching or counselling. “Agreement” refers to the contract between U Time and the Client.

2. Ethical Framework‍
U Time operates in accordance with:
• The International Code of Ethics (Global Code of Ethics) – EMCC/NOBCO
• The EATA Code of Ethics
• The NOBCO Complaints Regulations. These codes form the ethical foundation for all coaching, counselling, retreats and organisational work.

3. Applicability
These General Terms and Conditions apply to all offers, quotations, agreements and services provided by U Time.

4. Services
U Time provides coaching, counselling, organisational coaching, workshops, retreats and related services. The scope of services is defined in the Agreement or confirmed in writing.

5. Client Responsibilities‍
The Client ensures that all information provided is accurate and complete. The Client is responsible for attending scheduled sessions and notifying U Time of changes.

6. Fees and Payment‍
Fees are communicated in advance. All prices are in euros and include VAT, unless stated otherwise; offers and quotations for business clients may be shown excluding VAT. Where VAT applies, the current rate in Portugal is 23%. For individual coaching and counselling sessions, payment is due upon invoice unless otherwise agreed, and late payments may incur administrative fees. For workshops, group programmes and retreats booked online, the full price is payable at booking (see Article 12).

7. Cancellation and Rescheduling‍
Individual sessions may be rescheduled up to 48 hours in advance. Cancellations within 48 hours are charged in full. Cancellation, refunds and rescheduling for workshops, group programmes and retreats are governed by Article 12 and the programme description.

8. Confidentiality
U Time maintains strict confidentiality in accordance with GDPR, the Global Code of Ethics and the EATA Code of Ethics. Information is only shared with third parties when legally required or with explicit consent.

9. Liability
U Time is not liable for indirect or consequential damages. U Time is not responsible for outcomes of coaching or counselling, as these depend on the Client’s engagement and personal process.

10. Complaints
Concerns about professional conduct may be addressed directly with U Time. Clients may also use the official NOBCO Complaints Procedure for independent review.

11. Governing Law
These Terms are governed by Portuguese law.

12. Workshops, Group Programmes and Retreats
12.1 Booking and payment. A place in a workshop, group programme or retreat is confirmed once the full price has been paid through the booking system, unless the programme description states otherwise.

12.2 Programme information. Dates, times, location, language, group size and the minimum number of participants are stated on the programme page and in your booking confirmation, and form part of the Agreement.

12.3 Commitment. A group programme is designed as one journey. Sessions you miss are not made up or refunded, unless stated otherwise in the programme description.

12.4 Minimum number of participants. Each programme has its own minimum number of participants, as stated for that programme. If this minimum is not reached, U Time may postpone or cancel the programme. If U Time cancels, or if you cannot attend the new dates, you will receive a full refund.

12.5 Cancellation by you. If you cancel your booking, the price is not refunded, except as described in Article 12.4 or where the law provides otherwise.

12.6 Stopping during a programme. If you stop during a programme, the remaining part is not refunded.

12.7 Vouchers and offers. U Time may offer vouchers or discounts, for example a bring-a-friend offer. The value, conditions, eligibility and validity are stated with the offer. Unless stated otherwise, a voucher is personal, non-transferable, cannot be exchanged for cash and cannot be combined with other offers.

12.8 Group confidentiality. What participants share in the group stays in the group. Please respect the privacy of other participants.

12.9 Non-clinical. Workshops, group programmes and retreats are not therapy. Please tell us if you are currently in treatment.